Reverse logistics is a niche service commonly provided by specialized logistics companies. While it is definitely possible for a typical third party logistics provider to provide some level of reverse logistics, this is a particular niche that some logistics companies focus exclusively on.
So what is reverse logistics? Quite simply it is any logistics process or management that takes place after the sale of product.
Examples of Reverse Logistics Services Include:
- Returns Processing
- Return Center Management
- Return to Vendor Management
- Flow Management of Returned Product (retailer to vendor)
- Product Recall Management
- Product Recycling
- Test, Repair and Refurbishment Operations
- Product Inspection, Repair and Testing for Resale
A more detailed definition of reverse logistics
“Reverse logistics is the process of planning, implementing, and controlling the flow of raw materials, in-process inventory and finished goods from the point of consumption to the point of origin for the purpose of recapturing value or for proper disposal/end of life recycling.”
If you are looking for any type of reverse logistics services it is highly recommended to work a company that has previous experience in reverse logistics. That said if you have a strong pre-existing relationship with your logistics company and believe in their ability to invest in building out a new reverse logistics service offering to meet your needs there are just as many success stories there.